Knowledge Base Article Samples - Dual Version
Knowledge Base Article Samples - Dual Version
Knowledge Base Article (English)
Product: Nimbus Dashboard - Troubleshooting Guide
Issue: Dashboard Widgets Not Loading
Some users may experience blank widgets or slow loading times on the Nimbus Dashboard. This article provides step-by-step instructions to help resolve the issue and restore normal performance.
1. Check Internet Stability
Nimbus Dashboard requires stable low-latency connections. Test your internet using any speed test tool and ensure the latency is below 50ms.
2. Clear Cache & Local Storage
Chrome → Settings → Privacy → Clear Browsing Data → Cached Images & Files
3. Verify Workspace Permissions
Ensure that your account role (Admin / Analyst / Viewer) has the necessary permissions to access the widget modules.
4. Force Refresh the Data
Click: Widgets → Options → Refresh Data Source
5. Contact Support
If the issue persists, generate a diagnostic file via:
Settings → System → Export Diagnostics
Send it to support@nimbus.io for further review.
Artikel Pusat Bantuan (Bahasa Indonesia)
Produk: BelanjaKita Seller Center – Panduan Troubleshooting
Masalah: Produk Tidak Muncul di Halaman Toko
Beberapa penjual melaporkan bahwa produk tidak muncul di halaman toko atau membutuhkan waktu lama untuk tampil. Ikuti panduan berikut untuk memeriksa penyebab dan memperbaiki kondisi tersebut.
1. Cek Status Moderasi Produk
Produk baru membutuhkan proses pemeriksaan otomatis. Jika status “Menunggu Moderasi”, tunggu maksimal 10 menit hingga sistem menyetujui.
2. Periksa Variasi & Stok
Seller Center → Produk → Edit → Variasi
Produk tidak akan tampil jika seluruh variasi stok = 0.
3. Pastikan Foto Produk Sesuai Standar
Sistem dapat menyembunyikan produk jika ukuran foto terlalu kecil atau melanggar pedoman marketplace.
4. Refresh Listing
Produk → Tindakan → Perbarui Listing
5. Hubungi Tim Dukungan
Kirimkan tangkapan layar melalui menu bantuan:
Bantuan → Laporan Masalah → Unggah Screenshot
Tim kami akan meninjau dalam maksimal 12 jam kerja.
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